Senior Manager, Programs Team (HealthSuite Digital Platform)

  • Bothell, WA, USA
  • Jun 08, 2017

Job Description

Job Title

Senior Manager, Programs Team (HealthSuite Digital Platform)

Job Description

In this role, you have the opportunity to

Be aSenior Programs Team Managerat Philips. This position will manage a geographically distributed team of people responsible for defining, executing and deploying the programs and projects that support and enhance the capabilities of Philips Remote Services (PRS), as part of the Health Suite Digital Platform (HSDP) Operations - Remote Service Solutions (RSS) team.

You are responsible for

The Seniors Programs Team Manager would manage the Program Managers that act as product owners for Philips HSDP Remote Service solutions. The position is responsible for leading the evaluation of user and customer remote service needs, working with stakeholders to realize strategies for introduction of service technologies which support the Philips remote service vision, and for oversight and coordination of PRS program development activities. The position is also responsible for leading the development of service level agreements (SLA's) with appropriate stakeholders and delivering regular communications and reporting to ensure the program is meeting the customer expectations. The Program team lead is responsible for managing key internal and external supplier relationships and contracts, and to work with legal, purchasing and quality resources to ensure the effective and efficient delivery of key supplier services.

Manage a communications program to report regularly to program stakeholders and the management team on the status of overall project portfolio and key RSS initiatives.

Translate stakeholder requests into demand requirements and manage the overall RSS project portfolio and ensure new demand is aggregated into the project portfolio, prioritized, and funneled to the correct resources within the RSS team.

Manage process and requirement discussions among stakeholders and end-users in the Philips Healthcare business units and key markets, to design integrated solutions to urgent business issues.

You are a part of

The Health Suite Digital Platform is a highly scalable, cloud-architected PaaS that abstracts the complexities of technology from the solution of distributed healthcare that is patient focused. The HSDP leverages advanced industry best practices and novel solutions for authorization and authentication; data modeling, ingestion, and normalization using various technologies; federation; rules and workflow engines; continuous monitoring and support essentially a high performance, cloud-architected, highly scalable open eco-system delivering time-sensitive mission critical solutions for patient care both within the healthcare environment and in the ambulatory space. Among the solutions hosted are imaging, pharmacology, laboratory, pathology, genomics, patient management, compliance, health coaching and continuous monitoring.

To succeed in this role, you should have the following skills and experience

  • Familiarity with Internet of Things (IoT) technology implementations, and especially, remote service tools and technology, as well as the distributed Customer Service business processes which they enable
  • Minimum 5 years of experience in leading globally distributed, cross-functional technical teams
  • Demonstrated Project and Portfolio management skills w/ a proven track record of in-time in-scope and in-budget project delivery, at a global enterprise scale.
  • Experience leading successful large scale, enterprise change processes
  • Demonstrated teamwork skills, including ability to work effectively across organizational and geographic boundaries in fast-paced, complex, high-stakes environments.
  • Product management skills and experience evaluating and interpreting user needs and converting those needs into use cases and requirements
  • Excellent communication skills / ability to influence people
  • Ability to quickly apply skills in new and complex problem domains, working with the cooperation of appropriate domain experts
  • Track record of working in international, interdisciplinary teams of stakeholders, developing high-trust relationships, and building strategic consensus and program support.
  • Very strong results-oriented leadership skills
  • Practical financial analysis skills, including developing product/project cost estimates and ROI assessment.
  • Bachelor's degree in technology related field or equivalent experience
  • Form
  • al Project Management certification (Project Management Professional (PMP) or equivalent preferred.
  • Experience leading teams working in a Scaled Agile Framework (SAFe) methodology.
  • Practical knowledge of Healthcare technology and product safety, security, and compliance issues
  • Minimum 5 years of experience in the areas of program management
  • Some international travel expected (

In return, we offer you

At Philips, we are driven by our mission to improve the lives of 3 billion people per year by 2025, and every day we move closer to achieving our goal by creating cutting-edge solutions that lead to confident diagnosis, improved care, and increased quality of life for patients. Thanks to our employees who share our passion for improving lives, we are at the forefront of the Healthcare industry leading in image guided interventions, ultrasound, patient monitoring, cardiology informatics, sleep therapy and respiratory care. Named one of the Top 50 Happiest Companies in America in 2013, we enable our employees to create a legacy in life through their work and support their development through people-centric learning, total rewards and personalized development planning programs.

Why should you join Philips?

Working at Philips is more than a job. It's a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it's like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.

Philips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-###-####, option 5, for assistance.



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Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task


Philips North America