The User Experience Sr. Manager is responsible for attracting, retaining and developing top talent focused on designing intuitive, quality products through collaboration with end users and modern software development teams. The User Experience Sr. Manager works closely with teams of designers to support in-depth business reviews, communicate and present across all levels of the organization, and support cross-functional product teams. The Sr. Manager must exhibit the ability to lead managers and their teams and drive change management and process improvement.
MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
40% - Strategy & Planning:
Drives user experience by reviewing performance and directing work efforts of Designers to ensure products are aligned with company, stakeholder and end user priorities
Aligns user experience efforts across products and projects
Understands enterprise goals and KPIs to ensure value is delivered against them
Gains a thorough understanding of customer and associate needs, both existing and potential, and uses that knowledge to help design enterprise products that provide Home Depot customers and associates with an unparalleled shopping experience
Communicates with key user and operational groups to understand business needs
Elicits ideas and assists team members with gaining shared understanding, and aligns the product team and stakeholders
Presents complex design concepts, user needs, and design rationale to multidisciplinary teams, as well as to key stakeholders and business partners
Contributes to and makes recommendations for strategic plans in support of key objectives in a timely and fiscally responsible manner
Supports and nurtures strategic vendor relationships; recommends ways to influence vendors that align to domain, portfolio, and enterprise strategic objectives
30% - Delivery & Execution:
Provides guidance on design of products while keeping in mind dependencies and integration with other products across the enterprise
Reviews recommended designs and work of UX team members to ensure that designs are aligned with company, stakeholder, and end user priorities
Receives and prioritizes incoming requests from business partners and stakeholders
Guides the analysis of user experience data and provides recommendations to address business needs
Coaches and pairs with product team members (UX, engineering, and product management) across product teams to design solutions and share best practices
Guides the creation of designs such that information is easy to find, consume and understand
Leads the communication of ideas and designs to end user and product team members
Makes suggestions that help drive operational excellence to create internal customer satisfaction and meet operational metrics
30% - People:
Provides leadership, mentoring, and coaching to User Experience professionals
Attracts, retains, and develops top talent
Conducts annual and mid-year reviews, reviewing individual development plans and providing performance feedback
Fosters collaboration with team members (Engineering, Product Management, etc.) to drive value and identify and resolve impediments
Acts as a proponent of UX practices
Advocates for the end user and stakeholder by becoming associated with the product, empathizing with and understanding user needs
Guides more junior team members in strategy, alignment, analysis, and execution tasks
Participates in and contributes to learning activities around modern software design and development core practices (communities of practice)
NATURE AND SCOPE
Typically reports to the Technology Director, Sr. Director or Vice President.
ENVIRONMENTAL JOB REQUIREMENTS
Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion.
Typically requires overnight travel 5% to 20% of the time.MINIMUM QUALIFICATIONS
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Additional Minimum Qualifications:
Must be legally permitted to work in the United States
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Years of Relevant Work Experience: 10 years
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
10 years of relevant work experience
Proficiency in working as a UX Designer or Researcher in a modern software development based enterprise environment and overseeing team members
Proficiency in guiding more junior team members through User Experience fundamentals in a professional setting
Proficiency in managing and growing team members in a professional setting
Proficiency in balancing workloads across teams
Mastery in one or more of the following disciplines: user research, interaction design, information architecture, visual design; Experience with the others
Mastery in translating user needs into visual assets and guiding others to do so
Mastery in working as part of a collaborative, cross-functional modern software development team
Knowledge, Skills, Abilities and Competencies:Attracts Top Talent: Attracting and selecting the best talent to meet current and future business needs
Balances Stakeholders: Anticipating and balancing the needs of multiple stakeholders
Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals
Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
Develops Talent: Developing people to meet both their career goals and the organization s goals
Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
Drives Vision and Purpose: Painting a compelling picture of the vision and strategy that motivates others to action
Manages Ambiguity: Operating effectively, even when things are not certain or the way forward is not clear
Organizational Savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics
Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations
Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task
The Home Depot