Senior Systems Engineer- IT Security Operations

  • St Thomas 00802, USVI
  • Aug 31, 2017

Job Description


The Home Depot in Marietta, Georgia is looking a Senior Systems Engineer- IT Security Operations to be a part of the security operations (SecOps) team responsible for supporting network and perimeter controls and systems. The primary responsibility would be for Network Access Control (NAC) solution deployment and operations support. The role will help build NAC support capability on the SecOps team while the solution is being deployed across the enterprise.
  • Manage and understand design highly complex NAC ISE environments for security of THD
  • Hands on experience with cisco NAC, switches and routers.
  • Strong troubleshooting and incident handling for NAC and network perimeter issues.
  • Security Engineering through use of Firewalls, Web proxies ,various endpoint protection and other network security devices to provide defense-in-depth protection from cyber security threats.
  • Engineering customer connectivity/onboarding based on requirements
  • Consulting with Cisco Vendor on best practices and options
  • Reporting KPIs and documentation of complex technologies and topologies based on security based practices
  • Management of life cycle for various technologies integration within the space (includes vendor management)
  • Work closely with all Operation staff to ensure 24x7 availability THD Network and services
  • Escalating issues as needed and provide On call support
  • Lead service operations activities - Planning & Support, Release & Deployment Management, Change Management, Knowledge Management / Run Book
  • & Service Validation & Testing.
  • Event Management, Request Fulfillment, Incident Management, Problem Management & Patching / Upgrades
The Sr. Systems Engineer develops, maintains, and supports The Home Depot's technical infrastructure that includes network, hardware, database, and system software components. The Sr. Systems Engineer is responsible for collaborating with and enabling product teams with infrastructure. Sr. Systems Engineers are expected to leverage tooling and custom applications to monitor and optimize performance. In addition, Sr. Systems Engineers may be involved in routine upgrades and application support as well as root cause and post-mortem analyses around security incidents and service interruptions. As a Sr. Systems Engineer, you will be able to operate independently, though typically working as part of a team with varying skillsets.

10% - Planning & Analysis:
Researches and analyzes business trends and behavioral data to identify opportunities for improvements and new initiatives
Drives the evaluation, development, and recommendation of specific technology products and platforms to provide cost-effective solutions that meet business and technology requirements
Researches and designs best fit infrastructure, network, database, and security architectures for products
Proactively creates and maintains tools for monitoring and support
Participates in project planning and reporting across multiple efforts
30% - Delivery & Execution:
Drives configuration, debugging, and support for infrastructure
Drives field and corporate roll-outs of technology
Drives the stand up of necessary system software, hardware, and equipment (physical or virtual) to meet changing infrastructure needs
50% - Support & Enablement:
Collaborates with product and project teams to understand needs and enable them with infrastructure
Supports technology architecture design review efforts for project and product teams
Leverages tooling and custom applications to monitor the operational status of applications, infrastructure, networks, databases, and security; optimizes and tunes performance as appropriate
Drives root cause analysis, debugging, support, and post-mortem analysis for security incidents and service interruptions
Maintains, upgrades, and supports existing systems and infrastructure to ensure operational stability
Opens and manages vendor problem tickets to resolution
Drives the production of in-house documentation around solutions
Monitors tools and proactively helps teams struggling with systems issues
Provides application support for software running in production
Creates scripts and tools that drive automation and enable product teams and end users to move towards self service
10% - Learning:
Keeps abreast of innovations and industry trends as well as changes to internal systems and determines how they impacts tools, training, and support necessary to keep systems up, running, and secure
Participates in and contributes to learning activities around modern systems engineering core practices (communities of practice)
Proactively views articles, tutorials, and videos to learn about new technologies and best practices being used within other technology organizations


Typically reports to the Systems Engineer Manager or Sr. Manager.


Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Typically requires overnight travel less than 10% of the time.
Additional Environmental Job Requirements: Preferred Qualifications:

Minimum 5 years of industry experience as a Network engineer working on LAN, WAN, and security technologies - Preferred Juniper , PaloAlto, CheckPoint Firewalls, web proxy, Cisco NAC experience )
Understanding of network security controls, including firewalls, VPN, ACLs, IPS/IDS, Endpoint, WAF and application gateways
Extensive experience with Cisco NAC, network and switching equipment
Strong foundation in dynamic routing protocols
Experience with infrastructure, network, database, or security troubleshooting and remediation
Experience with operating system (Unix/Linux/Windows) commands and utilities as well as scripting
Experience supporting a 24x7 security operation
Bachelor's degree in Computer Science, Engineering or related field preferred
Certifications such as CISSP, CCNA, CCNP Preferred
Excellent communication, documentation and presentation skills
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.

Additional Minimum Qualifications:

Must be legally permitted to work in the United States

Education Required:

The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Years of Relevant Work Experience:
1 years

Physical Requirements:

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Additional Qualifications:

Knowledge, Skills, Abilities and Competencies:

Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
Cultivates Innovation: Creating new and better ways for the organization to be successful
Drives Results: Consistently achieving results, even under tough circumstances
Global Perspective: Taking a broad view when approaching issues; using a global lens
Interpersonal Savvy: Relating openly and comfortably with diverse groups of people
Manages Ambiguity: Operating effectively, even when things are not certain or the way forward is not clear
Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder
Self-Development: Actively seeing new ways to grow and be challenged using both formal and informal development channels
Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations

Associated topics: attack, cybersecurity, forensic, identity, information assurance, information technology security, phish, security analyst, security engineer, vulnerability


The Home Depot