Lead Windows Engineer

  • InternetJobs.com
  • Jacksonville, FL, USA
  • Aug 31, 2017

Job Description

Job TitleLead Windows EngineerStateFloridaDescriptionConnection Services has a fantastic opportunity through our technical staffing division in Jacksonville, FL. We are looking for a Lead Windows Engineer II.Connection will provide support, resolution and escalation, when appropriate, for issues encountered by both internal and external customers. Client will receive support Tickets through multiple channels including ServiceNow and various monitoring and alerting systems. Prioritization of workload will be provided by the Connection Manager in conjunction with Clients Tier III Platform Support group manager.Job Responsibilities:Responds to a variety of reported inputs including, phone, web, email, system generated messages and various monitoring tools.Provides technical and procedural advice, assistance, and support and Incident/Request resolution to the full complement of CLIENT systems, hardware and software.Applies troubleshooting techniques and technical knowledge to identify the Incident severity and the required resolution process.Complies with CLIENT's SOPs and SLAs related to, but not limited to Ticket management, documentation, escalation, and resolution or fulfillment.Researches problems that do not have a documented solution and formulates a resolution.Reviews daily Ticket queues to make sure all issues are researched, updated, resolved or escalated in a timely manner.Reviews and updates knowledge articles to assist with the troubleshooting and resolution of technical problems.Reviews training material and self-study tools to stay informed of current technologies.Demonstrates a commitment to CLIENT core values.All Level I and Level II responsibilitiesCoordination and planning of platform eventsTranscription and execution of instructions from Tier III EngineersEscalation support for Level I and Level II EngineersSupport for Run Services related issuesSend resumes to **************************** for consideration.To learn more about Connection or to apply directly through our website, please visit ************************************************************ & c=*******.Register to receive daily job updates!Connection, Inc. and all of its subsidiary companies are committed to equal opportunity and proud to be affirmative action employers. All qualified applicants will receive consideration for employment, without regard to race, sex (including pregnancy), color, religion, age, national origin, ancestry, physical or mental disability status, medical condition, sexual orientation, marital status, protected veteran status, and all other characteristics protected by applicable state and federal law.RequirementsLead Engineers handle Level I and Level II responsibilities, plus escalations. Should have 6+ years experience.Windows Skills -- Administration of Server 2000, 2003, 2008, 2012, 2016, .NET, IIS, basic SQL (connectivity, ODBC, etc.), failover clustering, Always On clustering, WSUS/patching, DFS-N and DFS-R, basic Powershell, WMI and more as the environment evolves.General Skills-- OSI network model, basic troubleshooting, understanding complex systems, VMware virtualization, vCenter, esxi, fiber channel storage configuration, NFS storage configuration, security vulnerability testing and remediation, SSH management, HP hardware experience, Cisco UCS hardware experienceHelpful Skills--cloud services (AWS, OpenStack, etc.), ServiceNow experienceHR Use Only
Associated topics: .net, application architect, architect, architecture, c, devops, perl, senior, software architect, software engineer lead

Company

PC Connection