\"EXPERIENCE IN THE FOLLOWING:
Work with the Service Desk, other PC Technicians and Senior Technicians to understand PC support needs.
Resolve calls that have been escalated in the Call Tracking system; assume primary responsibility for client's PC support; provide hands-on and remote controlled PC support services; provide expertise on support services when requested by peers and clients. May be required to reload base images on PC's;
Lead/participate in Hardware & Software deployments; Follow Hardware and Software procurement usage guidelines; management of printing problems and network printers.
Responsible for all work in progress assigned to ensure completion of tasks and proper communications with clients; provide \"on-call\" level-2 support; reconcile client demand for services with available resources; record all support activities for proper measurement of work performed.
Must enjoy solving a wide variety of problems on a continual basis.
Skills and experiences with the use of technology in a business environment, including exposure to Service Desk Support, data networks, and application environments. Experience with customer service functions in PC support; demonstrated exceptional organizational skills; familiarity with Windows operating system; ability to ascertain the of incoming requests; fundamental understanding of Outlook and Office Applications.
Ability to translate technical terms into non-technical language; understanding of computer terms and acronyms; Must be able to follow departmental processes and procedures, ability to follow and document resolutions using Knowledge Management tools.
Associates Degree in Computer Science or related discipline: at least two but typically four or more years of experience in computer support.
Excellent customer service, interpersonal, organizational and communication skills; ability to work in a fast paced changing environment.
Windows 7 Windows 10 Microsoft Office 365 Microsoft OneDrive Mobile devices: iPad and iPhone running iOS. The ability to work with clients face to face while providing a high level of customer support.
Join TEKsystems , a leading IT staffing, IT talent management and IT services firm, and get your career on the fast track. We have more than 100 offices worldwide, and we partner with over 6,000 clients and place over 80,000 consultants per year. At TEKsystems, we seek to understand our consultants' skills, goals and interests, allowing us to present targeted job opportunities on a contract, contract-to-hire or direct placement basis. TEKsystems' leadership in the market stems from our sincere and personal commitment to driving the success of our customers, consultants and each other.