Technical Operations Manager (IT experience mandatory)

  • Downers Grove, IL, USA
  • Sep 03, 2017

Job Description

Ensono delivers complete Hybrid IT services and governance from Cloud to Mainframe, tailored to each client s journey. We help clients to leverage the power of the cloud or modernize legacy technologies; to be on track to operate for today and optimize for tomorrow. Some of the world s most successful companies rely on us to help them be great at what they do. We ve been recognized in Gartner Magic Quadrants for Data Center Outsourcing in North America, Cloud Managed Hosting in Europe as well as acknowledged by the Uptime Institute for 100% availability. Ensono has over 1000 associates across North America and Europe and are headquartered in greater Chicago, IL area.As a recognized leader in IT infrastructure management, Ensono is dedicated to cultivating talented individuals with unique skillsets who know how to dream big and build bigger.JOB ROLE SUMMARYThe Technical Operations Manager is responsible for managing customer operations and providing technical oversight to a team of 24X7 engineers in support of services provided to the customer. Individuals fulfilling this role must be skilled in one or more technologies, capable of managing hosted infrastructure projects, and possess conceptual knowledge of managed hosting technologies overall. The role is also responsible for assessing the efficiency of operational processes and remediating, documenting, and implementing as needed in order to provide 100% customer satisfaction. This individual must have strong leadership skills and be able to influence and work effectively with cross functional teams. DUTIES AND RESPONSIBILITIES*Accomplishes department objectives by managing staff; planning and evaluating department activities. *Selects, develops and evaluates staff to ensure efficient operation of the function. *Responsible for directing and executing day-to-day operations. *Oversees delivery of services or functions of the group in accordance with organizational objectives. *Recommends and implements operational improvements. *Participates in annual budget process, periodic forecasting, and periodic analysis of operations performancePosition Objectives:Acquire understanding and create documentation for complex technical environmentsMaintain and improve customer satisfaction ratingsDrive improvements in all facets of ITIL process with a focus on the client experienceEnsure best practices for support and problem management are adopted and practicedIdentify opportunities for process improvement to address operational inefficiencies through the use of metrics and reportingAct as the client and Ensono support advocateLead operational staff to meet defined SLAs and SLOsSet priorities and drive engineering teams to deliver projects within defined timelines Required Skills:Previous leadership experience in some capacity in the IT industryPrevious hands on expert level experience with one or more of the following web technologies and strong conceptual understanding of the remaining technologies:Websphere, WebLogic, Jboss, Tomcat, PHP, IHS, IIS, Apache, .Net, etcNetworking, switching, load balancers, security, firewallsDatabase Administration (Oracle, MS SQL, etc)OS Administration (Linux/Windows, etc)Virtualization (VMware, Hypervisor etc)MainframeAbility to effectively command control during crisis situationsStrong trouble shooting and investigative skillsOutstanding communication and collaboration skillsStrong presentation skills with demonstrated ability to provide customer interactionExperience with managing resources of various technical backgrounds5+ Years of experience in a customer facing roleDesired SkillsPrevious leadership experience in some capacityUnderstanding of PMP principles and practicesITIL Foundations certifiedEducation or Equivalent ExperienceFour Year college degree in Computer Science and 5+ years of experience or 10 years experience in the technology arenaEnsono is an equal opportunity employer. In compliance with government regulations, we are required to track the number of applicants by race and gender. We ask that you indicate your race and gender. This information will not be kept with your application and will be used only in accordance with federal and state regulations. YOU ARE NOT REQUIRED TO PROVIDE THIS INFORMATION. Your application for employment will be considered in the same manner whether or not you provide this information. (The following definitions are defined by the Equal Employment Opportunity Commission. Please select the options that most closely resemble your gender and race/ethnicity.) - provided by Dice

Websphere, WebLogic, Jboss, Tomcat, PHP
Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task