ServiceNow Architect

  • Downers Grove, IL, USA
  • Sep 03, 2017

Job Description

HAVI is a privately held global company that innovates, optimizes and drives the supply chains and marketing promotions of many of the best known brands in the world. When you work at HAVI, you have a chance to make your mark a?? to be a part of work that drives value, brings a smile and keeps everyday life moving forward. Which means it's not the size of our global footprint, but rather your personal fingerprint, that has the power to make a real difference for our customersa?? and to touch the lives of people both at home and around the world.
As the ServiceNow Architect at HAVI, you will design, develop, and implement solutions that enable our customers to - replace legacy manual processes, quickly find/order what they are looking for, detect/report/resolve issues in time, manage and monitor success of their own services, eliminate gaps, identify opportunities for growth and huge savings and so much more. Additional responsibilities:
* Lead the design, development, configuration, and maintenance of enterprise Service Management solutions using ServiceNow. Accountable for technical solutions proposed/implemented and all changes pushed to production environment
* Lead the design of a global configuration management database (CMDB) in ServiceNow
* Deliver passionate, persuasive, strategic, and technically competent ServiceNow expertise to our global user and customer base
* Serve as the Subject Matter Expert (SME) on ServiceNow and advise customers/users on workflow design
* Manage workload of an offshore development team. Provide functional guidance in their day-to-day activities. Advise them on following best practices and industry standards
* Development effort includes (but not limited to) enhancements, customized portal web pages, portal consolidation, automated workflow solutions, advanced scripting of business rules, UI policies, client scripts, 3rd party software integrations, bi-directional API-based solutions etc.
* Lead administration of ServiceNow instances (environment sync, upgrades, quarterly patches etc.)
* Stay current with capabilities of ServiceNow platform and be proactive about knowledge sharing
* Assist in defining service management strategy for the enterprise
Desired Skills & Experience
* Bachelor's degree in computer science, computer engineering, management information systems, related discipline, or equivalent experience
* 5+ years of professional experience in design and development in ServiceNow
* Certified ServiceNow Application Developer
* System integration experience using web services and other web based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
* Deep understanding of ServiceNow platform capabilities
* A fundamental knowledge of ITSM and ITIL
* Experience implementing best-practices and procedures
* Demonstrated leadership, teamwork, and collaboration in a diverse professional setting
* Ability to handle multiple tasks and deliver them on time, exhibiting a high degree of proactive \"hands-on\" thinking and acting
* Ability to deal with ambiguity in a fast-paced environment where every change affects the experience of our customers and users world-wide
* Strong ability to quickly learn and comprehend business processes and problems in order to effectively develop technical solutions to the requirements
* Effective communication skills to interact with all levels a?? from C-level executives to developers
Additional Preferred Skills & Experiences:
* Database design/architecture
* Certified ServiceNow Implementation Specialist
* Certified ServiceNow System Administrator
* Formal ServiceNow training in areas such as:
* Advanced System Administration
* System Implementation Specialist
* Performance Analytics
* ServiceNow Scripting
* ServiceNow Orchestration
* ServiceNow Discovery
* ITIL V3 Foundations Certification
* Agile/SCRUM Training/Certification
* 3+ years of interacting with a customer-focused \"white glove\" service delivery organization
Our total rewards philosophy integrates programs for compensation, benefits, recognition, learning and development, corporate culture, corporate citizenship and work-life balance. While individual program components may differ by country, some things remain constant:
a??our commitment to rewarding results
a??the opportunity to work with talented and driven individuals at every level of our company who respect each other, treat each other fairly and hold one another accountable for our customers'a??and our company's success
Contact Information

Posted by StartWire

Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task


HAVI Global Solutions