Sr Mgr, Software Dev & Data Op

  • Louisville, KY, USA
  • Sep 04, 2017

Job Description

Client Reference Code: 201056JOB SUMMARY The Senior Manager is responsible leadership and expertise in the development and administration of our customer operations data warehouse environment, which includes web applications, relational databases and advanced reporting tools. Through excellent technical and project management practices, this person will provide hands-on leadership to a team of Web Developers and SQL / ETL professionals to support our critical business functions.MAJOR DUTIES AND RESPONSIBILITIESActively and consistently supports key operational initiatives and critical production tools including Call Trackers, Escalate to Dispatch Tool, Charter BI data feeds, and numerous reporting systems that support Customer Service, Retention, and Inbound Sales teams.Plans, develops and implements data management procedures to ensure development, testing, reporting, analytics and workforce management tools and processes are running effectively at all times.Applies proven software development life cycle techniques including Agile development methods.Utilizes project management techniques to lead the technical and organizational aspects of the development efforts around data, metrics and performance measurement, ensuring risks and critical dependencies are being addressed properly.With completeness and clarity, interprets business requirements into technical specifications, and takes charge of the implementation steps.Leads the documentation efforts working with Business Analysts and Business owners with the goal of establishing and maintaining accurate documentation / process diagramming for all critical data procedures; presents the processes with proper documentation for successful user adoption.Provides database troubleshooting and diagnosis as well as technical consulting for internal projects.REQUIRED QUALIFICATIONSSkills/Abilities and KnowledgeAbility to read, write, speak and understand EnglishStrong command of database concepts and exceptional SQL skills; In-depth knowledge of relational database systems (Microsoft SQL Server, Oracle, Teradata, etc.)Hands on experience developing database queries, staging tables and stored procedures; Strong knowledge on ETL tools and methodologiesProject management experience in a customer-centric organization Be solution and delivery focused Analytical and problem solving skills, with demonstrated intellectual and analytical rigorExpert level Excel and PowerPoint Ability to prioritize and organize effectivelyAbility to supervise and motivate othersEducation Bachelor---s degree or equivalent combination of education and experience. Master---s degree preferred Related Work Experience Number of YearsSoftware Development 8+ETL / Microsoft SQL 8+People Management 3+Project Management 3+Related Work ExperienceExperience with Software and analytical tools including: Dev Express, C#, VB.NET, Teradata, SSIS, SSRS, SSAS, Micro Strategy, MS-SQL, Web ServicesCable & Telecommunication industry experience preferred, but not required PMP Certification preferredWORKING CONDITIONSOffice environmenJob Code : TWCISW650 Sr Mgr, Software Dev & Data Op Exempt 201056BR
Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task