AWS Team Leader

  • Downers Grove, IL, USA
  • Sep 05, 2017

Job Description

Ensono delivers complete Hybrid IT services and governance from Cloud to Mainframe, tailored to each client s journey. We help clients to leverage the power of the cloud or modernize legacy technologies; to be on track to operate for today and optimize for tomorrow. Some of the world s most successful companies rely on us to help them be great at what they do. We ve been recognized in Gartner Magic Quadrants for Data Center Outsourcing in North America, Cloud Managed Hosting in Europe as well as acknowledged by the Uptime Institute for 100% availability. Ensono has over 1000 associates across North America and Europe and are headquartered in greater Chicago, IL area.As a recognized leader in IT infrastructure management, Ensono is dedicated to cultivating talented individuals with unique skillsets who know how to dream big and build bigger.SummaryEffectively lead a highly technical team ensuring the team delivers a highly customer focused service from deployment to support for Ensono's AWS managed clients. DescriptionEnsono s Hyperscale Cloud (HSC) division is entirely focused on the delivery, architecture, and automation required to run mission-critical applications on Amazon Web Services (AWS).You and your team will be working on a variety of projects and solutions for household names using the latest technology including AWS, Terraform, Ansible, Datadog, Packer, Bitbucket etc.A passion for AWS, client service, and automation is a must. Key Responsibilities:Lead and manage the team on a day to day basisConduct regular 1:1s and quarterly performance reviewsResource manage project work and BAU supportMaintain high availability through proactive measures.Troubleshoot and resolve complex technical issues.Ensure clients are updated on current status of work and issues.Lead on proactively improving ways of working and processes.Partake in an oncall rota to provide 24x7 4th line support for Ensono s AWS clients.Proactively keep up to date on AWS services and developments. Requirements:3 years+ successful team leading experience ( or equivalent demonstrable ability )10+ years experience in supporting highly customer-focused mission critical environments (e.g. high profile websites or enterprise infrastructure) essential.2+ years experience of engineering, architecting, or supporting AWS solutions.Excellent O/S knowledge Linux or Windows ( e.g. RHCE or MCSE or equivalent knowledge )Experience of implementing and supporting AWS based instances and services (e.g. EC2, S3, EBS, ELB, RDS, IAM, Route53, Cloudfront, Elasticache).Hold a number of current AWS Associate Level Certification, ideally including AWS Pro Architect.Experience of building and maintaining scalable and auto-scaled environments using automation and configuration management tools (e.g. Cloudformation/Terraform and Ansible/Puppet) beneficial or can be gained.Scripting ability useful.Experience of using Git for version control usefulGood knowledge of TCP/IP.A degree in a computing-related discipline preferred or equivalent ability and knowledge.Experience of working in an ITIL environment beneficial.Desire to continually grow, develop and improve.Proven ability to develop a team and improve teamworkProven experience of carrying out effective recruitmentAbility to confidently and calmly assess and resolve issuesGood communication, interpersonal, and leadership skills - provided by Dice

O/S knowledge; Linux or Windows (e.g. RHCE or MCSE or equivalent knowledge
Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task