UnityPoint Health System Services
Primary Function and Relationship to the Total Organization:
This position is responsible for architecting, creating, maintaining and testing both the Desktop and Laptop computer standard operating environments (SOE) and the SCCM environment for UnityPoint Health. Work with UnityPoint users and vendors to understand business requirements, product lifecycles and how they relate to the timing of hardware and software imaging process. Provide advanced levels of support for issues concerning the SOE.
Work with the SCCM Admin and Packaging Team Lead, Manager of Directory Cloud Services, other IT management and staff, and external entities. Provide efficient and effective systems to furnish healthcare providers with the information to deliver top quality health care.
Good communication skills will be used to keep all key entities informed of project progress and ongoing support of the system. Responsible for supplying input for policies and procedures on using the system from a support and user standpoint.
Essential Functions Responsibilities:
Work with business entities to understand their products, practices and business requirements as it relates to the Standard Operating Image, SOE and system infrastructure.
Provides Leadership within the SCCM / Packaging team.
Participates in capital budget activities business plan writing.
Provides design solutions for SCCM in conjunction with other infrastructure teams.
Assists with staff training and development, including recommending training plans for non-senior staff
Work with hardware and software vendors to understand their products, product lifecycles and how they interoperate with the SOE and systems infrastructure.
Identify goals, objectives and procedures necessary to design, develop, maintain and deploy the SOE images.
Create unattended OS/Software installations to support automated build processing.
Understand and utilize the software distribution workflow within SCCM.
Evaluate and develop tools for simplifying the SOE build and deployment process.
Provide regular updates to management on the status and completion of project activities.
Ensure adequate documentation is prepared and maintained for each aspect of the SOE build process. Complete documentation in accordance with company policy and procedures.
Maintain up to date knowledge of new technology, systems and applications as it relates to Unity Points business and helping to apply to our existing environment.
Analyzes test data and recommend hardware or software for acquisition on the client side and the server SCCM infrastructure side.
Accountable for utilizing any SLAs provided by UnityPoint Health and recommend changes as necessary for the existing environment.
Participates in establishing and preparing departmental goals, standards, procedures and instructions which contribute to the effectiveness of the department in accordance with organizational goals.
Setting up SCCM infrastructure from scratch.
Creating scripts to automate daily task and routines.
Coaching and mentoring other SCCM peers.
Understanding of the backup and recovery of SCCM infrastructure.
Identify goals, objectives and procedures necessary to design, develop, maintain and deploy the SCCM Infrastructure.
Previous experience in Information Technology and project management.
Previous experience with Cloning Technology (MDT, OS deployment, IBM Image Ultra, Sysprep, Ghost, Windows PE or similar tools).
Preferred experience of Software packaging (MSI, Installshield, Wise, etc.).
8 plus years of SCCM experience.
Advanced knowledge of SQL and SQL reporting services.
Advanced knowledge of computer client and server hardware, (IBM/Lenovo/HP preferred).
Knowledge of: Windows XP/Win7/Win8/Win10, AD, WMI, System Calls (APIs, ADSI, DLLS, etc.), scripting (KIX, PowerShell or other scripting tools), experience with MS Office suite, Office 365, experience with virtual machines (VMWare, HyperV, ESX server).
Experience supporting Apple Devices.
Knowledge of Microsoft Intunes for Mobile Device Mgmt.
Requires highly developed communication skills to effectively work with all levels of management throughout UnityPoint Health, its subsidiaries and affiliates.
Ability to understand and deal effectively with problems and opportunities which arise in a complex environment.
Understands computer system functionality, limitations and architecture of supported applications.
Ability to work as a team member, creating and maintaining effective working relationships.
Ability to understand and apply guidelines, policies and procedures.
Bachelors degree in Computer Science. Equivalent on-the-job training will be accepted only if previous experience applies to specific supported systems and products.
Posted by StartWire
Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task