Analyst, FSL Operations

  • Raynham, MA, USA
  • Sep 05, 2017

Job Description

Johnson & Johnson Health Care Systems Inc. is currently recruiting for Analyst, FSL Operations located in Raynham, MA; considerations will be made for another J&J CSS locations such as Piscataway, NJ, Paoli, PA, Monument, CO, or Warsaw, IN.

Johnson & Johnson Health Care Systems Inc. provides account management and customer support services to key health care customers, including hospital systems and group purchasing organizations, leading health plans, pharmacy benefit managers, and government health care institutions. The company also provides contract management, logistics and supply chain functions for the major Johnson & Johnson franchises.

Johnson & Johnson Customer & Logistics Services (CLS) is a global Supply Chain organization that supports operating units across all of the Johnson & Johnson Family of Companies. CLS strives to deliver an exceptional customer experience through leading critical customer facing-functions such as distribution and transportation. In addition, CLS oversees critical business enablers, including how we gather and manage supply chain master data, safe and secure supply chain practices, product identification standards, and market/channel access capabilities. CLS supports all three sectors of Johnson & Johnson: Medical Device & Diagnostics, Pharmaceutical, and Consumer Products. This team is represented in multiple countries, and continues to grow globally in both visibility and responsibility. The CLS team reports to Johnson & Johnson Supply Chain and partners closely with groups throughout the supply chain organization.

Thriving on a diverse company culture, celebrating the uniqueness of our employees and committed to inclusion. Proud to be an equal opportunity employer.

Position summary

The Forward Stocking Location (FSL) Trainer/Analyst is the subject matter expert (SME) for all FSLs. The FSL Analyst provides project management support, FSL new hire and ongoing training, data analysis, and leads process improvement initiatives to accelerate FSL adoption. This position is responsible for providing support in growth of a superior, specialized service to DePuy Synthes sales consultants, in a professional, timely and self-directed manner. This position will require in-depth knowledge of each operating company's policies and procedures, in depth product knowledge, as well as close interconnectivity with various internal business partners. Must possess high-level multi-tasking and organizational skills. The FSL Analyst will extract data from the Third-Party Logistics backend systems (iTraycer, WebOps, TruView, etc.), as well as CLS managed software to provide output used in business and staffing recommendations. The FSL Analyst conducts troubleshooting as required and communicates all information to FSL CSS leadership. This role requires that all internal quality controls are adhered to, as well as process and service quality guidelines. This role also requires after-hours escalated issue resolution.

Principal responsibilities

  • Subject Matter Expert(SME)

-Provides new hire and ongoing training as called out in the Job Function Curriculum

-Provides product training

-Expert in all systems within the business

-Data Analysis

-Primary point person for data analytics

-Creates and distributes FSL usage reports

-Helps identify, track and trend Key Performance Indicators

Transactional Quality

-Performs routine trending on all issues per the Issues Log Tracker

-Investigate all identified trends and brings to the attention of management

-Develops appropriate resolutions for all trends

-Provides leadership in all regulatory matters and audits

-Ensure key reports are run on a daily, weekly, monthly, annual basis, performs necessary analytics and addresses any concerns.

Business Development

-Key point person on all new product support, launches and inventory adds

-Acts as a Credo leader utilizing the credo decision making process.

-Participate and act as the CSS Lead when the business requires.


-A minimum of a Bachelor's Degree is required.

-A minimum of 2 years of in depth business knowledge is required, customer focused health care or medical device industry experience preferred.

-Strong analytical, working knowledge of Lean methodology and/or certification preferred.

-Adept organizational, verbal and written communication skills required.

-Strong expertise in MS Office applications and Internet navigation is required.

-Advanced Excel skills including pivot tables and VLOOKUP's are preferred.

-In depth knowledge of ERP systems such as SAP and JDE is preferred.

-Experience in new hire and product training is preferred.

-Business knowledge of other functional areas such as Sales & Marketing, Finance, Quality is preferred.

-Demonstrated leadership as well as proven ability to develop and maintain effective business partnerships is preferred.

-Able to influence without direct reporting responsibility preferred.

-Ability to work in one of the preferred locations for this role: Raynham, MA, Piscataway, NJ, Paoli, PA, Monument, CO, or Warsaw, IN is required.

-Up to 20% of travel domestically is required dependent upon location.

Primary Location

United States-Massachusetts-Raynham

Other Locations

North America-United States-Indiana-Warsaw, North America-United States-New Jersey-Piscataway, North America-United States-Pennsylvania-Paoli, North America-United States-Colorado-Monument


Johnson & Johnson HCS Inc. (6077)

Job Function

Customer Service

Requisition ID


Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task


Johnson & Johnson